IntelePeer, a prominent provider of AI-powered communications automation, has successfully completed a $140 million growth funding and debt financing round.
This strategic investment was co-led by Savant Growth LLC and VantagePoint Capital Partners, with additional support from Savant’s limited partners, including Coller Capital, Hollyport Capital, Manulife Investment Management, and Achmea.
Vector Capital spearheaded the debt financing through its new direct credit strategy, Vector Velocity. Stifel, Nicolaus & Company, Inc. acted as the financial advisor to IntelePeer.
IntelePeer specializes in offering AI-driven solutions that automate communications across various channels.
Fortune 500 and large mid-market companies in sectors such as insurance, healthcare, retail, financial services, logistics, and transportation leverage IntelePeer’s domain-specific AI Agents to enhance customer service initiatives and experiences.
The newly acquired funding will enable IntelePeer to continue reinventing contact centers and advancing their AI Agent portfolio. This investment will also bolster their product development, sales, and marketing efforts, ensuring they remain at the forefront of AI-driven customer service automation.
Since 2020, IntelePeer has been implementing communications AI and automation, with significant acceleration following the adoption of Gen AI.
Their solutions include an omnichannel communications workflow engine and call center integrations, delivering high levels of self-serve automation for their clients.
IntelePeer CEO Frank Fawzi stated, “IntelePeer grew its AI business by more than 100% year-over-year and is forecasting further acceleration, as a result of our commitment to reinventing the contact center through customer self-service automation. This funding is further validation of this long-term goal. Our unique sales process harnesses Gen AI to extract why consumers contact a business. The collected data is used to develop an intent map that identifies what AI use cases will deliver the highest ROI with the best possible customer experience and can be used to create reports ready for executive and board presentations. This funding will enable us to continue growing our AI Agent portfolio, significantly increasing our investment in our product and development teams as well as our sales and marketing initiatives.”
He added, “The advent of Gen AI has opened the floodgates for businesses to realize massive operational efficiencies while vastly improving customer experience. The measures we have taken, including our partnership with Microsoft Azure OpenAI, ensure the guardrails are in place for responsible AI implementation, a key consideration for all clients looking to implement AI. It’s exciting to have this new backing from investors, and we’ll continue to move forward in developing top-tier AI Agents that provide our customers with best-in-class security and compliance.”
Javier Rojas, Founding Partner of Savant Growth, commented, “IntelePeer has been implementing communications AI and automation since 2020 but saw an acceleration after adopting Gen AI which radically increases ROI for customers. While IntelePeer’s workflow capture and guardrails result in rapid reliable implementations, its market-leading product success results from its whole product offering including its omnichannel communications workflow engine, call center integrations, and voice quality experience which provides the contact center with full self-serve automation for approximately 65% of calls across its customers.”
Nick Ghoussaini, Head of Credit at Vector Capital, remarked, “We are excited to draw from our deep credit investing experience to provide a flexible financing solution to IntelePeer and support the company’s transition to its next phase of growth. As the use of AI continues to rapidly grow within the contact center solutions sector, we look forward to leveraging our proven operating support and technology expertise to ensure IntelePeer is best positioned to capitalize on AI expansion opportunities.”
