SPLICE Software, a leading provider of omnichannel communication solutions, has announced a strategic partnership with Solvrays, a developer of agentic workflow automation technology. The collaboration aims to redefine how insurers manage operations and engage with customers.
By combining SPLICE’s expertise in intelligent communication with Solvrays’ automation capabilities, the partnership will deliver a seamless, coordinated approach that connects outreach to actionable insights. This integration is designed to help Property & Casualty (P&C) and Life & Annuities (L&A) carriers streamline operations, personalise policyholder interactions, and measure performance using real-time intelligence.
Through the connection of enterprise-grade communications and agentic workflow automation, the two companies seek to eliminate common challenges around visibility, speed, and coordination that insurers often face.
The partnership will offer tangible benefits across multiple insurance lines. For P&C carriers, it enables faster claims lifecycle communication, improved policyholder retention, and enhanced catastrophe-response outreach. L&A providers can leverage the solution for personalised policy onboarding, beneficiary updates, and lapse-prevention initiatives. Meanwhile, third-party administrators (TPAs) and enterprise partners gain access to unified dashboards that deliver real-time insights into workflow efficiency, agent performance, and customer sentiment.
Integrating SPLICE’s AI-powered voice and text technology with Solvrays’ agentic automation engine allows insurers to automate the entire engagement cycle—from outreach to insight—while tracking measurable outcomes. The collaboration also supports the industry’s growing demand for speed, efficiency, and data-driven decision-making in customer engagement.
“Now carriers and TPAs can automate the entire loop—from outreach to insight—with measurable impact,” said Bobbie Shrivastav, co-founder and CEO of Solvrays.
