Davies, a leading professional services and technology firm catering to the insurance and regulated markets, has announced the appointment of Dhara Patel as CEO of Davies North America.
Patel steps into the role following the promotion of Matt Button to group deputy CEO earlier this year. As the new CEO, she will oversee operations and sales teams across the United States and Canada, managing an annual revenue of approximately $500 million.
Davies’ North American division provides a broad range of services, including claims administration, actuarial analysis, and risk management solutions for insurers, brokers, managing general agents (MGAs), Lloyd’s Syndicates, captives, corporations, and public sector clients.
Working alongside Button and group CEO Dan Saulter, Patel will spearhead the implementation of Davies’ agentic AI technology within its claims processing platforms. This initiative aims to enhance operational efficiency and elevate service standards. Additionally, she will focus on strengthening client service and expanding the company’s capabilities and solutions in the region.
With 25 years of experience in insurance claims and professional services, Patel has held several senior leadership roles. She previously served as services segment president at Brown & Brown and was the president of the International Association of Claims Professionals (IACP) from 2022 to 2023. She joined Davies in 2023 following its acquisition of ACM, USIS, PGCS, and ICA.
Expressing her enthusiasm for the role, Patel stated, “We have much to look forward to in the coming year as we introduce new technology, enhance our national service offerings in the U.S., and expand our capabilities across North America.”
This announcement aligns with Davies’ Vision-2030 strategy, led by Saulter, which aims to elevate global annual revenue to between £2.5 billion and £3.0 billion within the next five years. The strategy emphasizes investment in technology and AI, organic growth and cross-selling, geographical and service expansion, and operational enhancements.
In line with its strategic initiatives, Davies also recently appointed Amber Wilkinson as group CFO, succeeding Tony Debiase. Additionally, Paul O’Brien was named group chief AI officer, responsible for overseeing the development and deployment of new technology products.
