Insurity has joined forces with Glia to introduce the Insurity Interaction Platform, a groundbreaking solution designed to transform the interaction between insurance carriers, MGAs, policyholders, and agents.
This innovative platform, powered by Glia, addresses the growing need for seamless and efficient communication channels, enhancing both customer experiences and operational efficiency. As a cloud-native solution, it fosters better collaboration between underwriters and agents, improves communication across various channels—including phone calls, chats, video calls, and SMS—and streamlines the claims process.
Integrated with Insurity’s existing policy, billing, and claims management solutions, the platform offers a comprehensive digital experience. It promises significant benefits, such as a threefold increase in online policy application conversions, a 20% reduction in call center average handle time, and a 25% boost in policyholder satisfaction.
By leveraging Glia’s leading customer interaction technology, Insurity aims to deliver a cutting-edge solution that enables insurers to provide more personalized and effective customer experiences.
Dan Michaeli, Chief Executive Officer at Glia, stated, “We are proud to partner with Insurity to launch the Insurity Interaction Platform. Our collaboration brings advanced digital interaction capabilities to the insurance industry, allowing carriers and MGAs to interact with their customers and agents more effectively and efficiently. The ChannelLess™ platform empowers insurers to engage policyholders, agents, and potential customers across any channel, providing an effortless, personalized experience.”
Sylvester Mathis, Chief Insurance Officer at Insurity, added, “We are excited to unveil the Insurity Interaction Platform, powered by Glia, which will revolutionize the way carriers and MGAs connect with their policyholders and agents. This platform not only enhances efficiency and customer satisfaction but also creates new revenue opportunities by facilitating smoother and more intuitive interactions. It represents a significant advancement in our commitment to delivering exceptional digital solutions to the insurance industry.”
