Pro Global has announced an expansion of its digital services, spearheaded by Kristy Lovegrove, Group Head of Technology, to address the rising demand for automation and enhanced technology efficiency in the re/insurance industry.
This development follows Pro’s acquisition of Propel Automation in 2023, a move that brought Propel’s expertise in Robotic Process Automation (RPA) into Pro’s technology portfolio. The integration aims to strengthen Pro’s digital transformation offerings for re/insurance clients.
The expanded digital services are now active in several regions, including Germany and Latin America, and are being applied across insurance services, managing general agents (MGAs), and claims functions.
Chris Everson, Pro Global’s chief operating officer, highlighted the growing demand for digital services, driven in part by London market modernization.
He stated that the integration of Propel Automation has led to increased efficiency for clients, helping them lower costs while maintaining competitiveness.
Looking ahead to 2025, Lovegrove shared that Pro’s digital strategy will prioritize maximizing the value of technology investments. Rich Emmett, Head of Insurance Services at Pro Global, also highlighted that automation has driven operational efficiencies for clients, particularly in claims handling and underwriting.
