MorganAsh, a support services provider for the financial services sector, has appointed Johnny Timpson as its new chairman, pending regulatory approval.
Timpson, an esteemed industry veteran with over four decades of experience in insurance and protection sectors, brings a wealth of expertise to his new role. Recognized for his commitment to assisting vulnerable consumers, Timpson holds various prominent positions within the industry, including Financial Inclusion commissioner and membership in the Financial Conduct Authority’s Financial Services Consumer Panel.
He is also actively involved in the Group for Autism, Insurance, Investment, and Neurodiversity, the Prime Minister’s Champion Group for Dementia Communities, the BIBA Access To Insurance Committee, and the Building Resilient Households Group.
Timpson is a founding member of the Financial Resilience Taskforce, a Vocational Rehabilitation Association Expert friend, Insurance Institute of London Diversity & Inclusion Committee member, Age Irrelevance ambassador, and Grief Chat ambassador.
Timpson’s OBE, awarded as part of the 2022 New Year’s Honors list, underscores his dedication to voluntary services for people with disabilities and contributions to the financial sector. He takes over the reins from Jim Randal, who served as MorganAsh’s chairman since its inception in 2004.
His appointment comes at a pivotal time as the company extends its footprint across all regulated sectors, focusing on enhancing its capabilities to address consumer vulnerability through the implementation of the MorganAsh Resilience System (MARS).
“I have known MorganAsh for over 20 years, and I am delighted to be joining them,” Timpson said. “Their proven track record of introducing innovation that combines technology and professional empathy is second to none.
“The MARS vulnerability system is a major leap forward in supporting regulated firms – to help them better understand and focus on the needs and preferences of consumers, rather than simply sell individual products; it additionally aids financial services firms in meeting Consumer Duty’s vulnerability regulations.”
Commenting on the appointment, Andrew Gething, managing director at MorganAsh, said they were delighted with the addition of Timpson, who is widely recognized as an industry leader on consumer vulnerability.
“We have ambitious growth plans across both the financial and utility sectors – to provide easy-to-use, secure systems and services that enable firms to understand and help those consumers with vulnerabilities,” Gething added.
“Our MARS system is already helping firms to identify previously unknown consumer vulnerabilities – and changing the way firms manage these customers, as well as meeting the FCA’s Consumer Duty requirements.”