Liberate, a leading conversational voice AI platform revolutionizing the insurance industry, has teamed up with Snapsheet to accelerate the adoption of AI-driven, automated claims processes by insurers, eliminating the challenges associated with complex technical implementation.
This strategic partnership allows insurance carriers to provide a fully automated claims experience, encompassing first notice of loss (FNOL), claim status updates, and document requests, all through conversational AI. The aim is to eliminate hold times, reduce operational costs, and enable the deployment of digital claims automation in a matter of days rather than months.
Liberate’s cloud-based voice AI platform is specifically designed for the insurance sector, supporting automation across various lines of business such as auto, home, small-business commercial, and workers’ compensation. The platform comes with pre-built accelerators and is highly customizable, ensuring that it aligns with each carrier’s branding, rules, and compliance requirements.
Snapsheet provides comprehensive claims management solutions aimed at digitizing and modernizing the entire insurance claims lifecycle. With this new integration, Snapsheet users can seamlessly adopt Liberate’s voice AI without the need for any coding. This plug-and-play solution automates repetitive claims tasks while ensuring a smooth, human-like interaction for users.
Branch Insurance, a long-standing Snapsheet client, has already seen impressive results. The company achieved a 65% adoption rate for its new Voice AI + Digital FNOL claims process, resulting in a 70% reduction in costs thanks to the Liberate integration.
Users have also noted significant improvements in data accuracy, vendor assignment processes, and overall claims resolution speed. These benefits have led to enhanced customer satisfaction, further highlighting the impact of this collaboration.
