Brokerbility has released the results of its latest satisfaction survey, evaluating the key insurer partners serving its broking members.
Brokerbility notes that the survey reflects its commitment to enhancing service standards for customers and fostering strategic relationships with its insurer partners.
The survey, conducted among broker network’s members, evaluates insurer performance in claims handling, underwriting, accounts, and overall satisfaction.
The research involved Brokerbility’s six strategic insurer partners: AXA, Allianz, AVIVA, NIG, RSA, and Zurich. Each Brokerbility member rated these partners on various service criteria using a 1 to 10 scale.
A Net Promoter Score (NPS) was also employed for each question to monitor customer satisfaction levels, allowing Brokerbility to measure performance and track service improvement.
Top Insurer Partners in Brokerbility Survey
Key findings from the survey reveal Allianz achieving the highest overall satisfaction, reflecting its commitment to providing quality customer service for Brokerbility members.
The company retained this ranking from the 2022 version of the Brokerbility survey, which saw it achieving a 74.9% satisfaction rating.
Allianz also led in the claims category, benefiting from enhanced claims service, especially in liability claims. Aviva, meanwhile, received the highest overall score in the underwriting category.
Previous Brokerbility survey results highlighted challenges within the insurance industry regarding insurer service. Through close collaboration with members and partners, Brokerbility has facilitated better experiences and stronger customer outcomes for its members.
