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Ushur Grabs An Amount Of Worth $50mn In It’s AI Powered Customer Experience Program

Things To Know About Ushur-

The privately held company founded in 2014 is headquartered in Santa Clara, California and holds major specialty in services of  Customer Service Automation, Customer Support Automation, Artificial Intelligence, Machine Learning and Natural Language Processing.

The company also has a purposely built software for automating entire customer journey with end to end data. The journey of this entire automation is in the form of micro engagements.

Plans For The Recent Funding –

The round was led by Third Point Ventures with an active participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures within. And through this the company raised an additional amount of worth $5m to its Series B funding round back in the year 2021.

Ushur plans to use it’s recent funding to spread and make a more firm grip in the automation sector This would not only help in developing new innovations in AI that comprise of Large Language Models (LLMs) and Generative AI, but also take it to new regions and industry verticals as well.

This, within a year, Ushur has raised its headcount thrice of the previous one, and maximized or as per the analysis doubled its customer base too. This made the company to stand on a Net Revenue Retention (NRR) of 164% as enterprises have moved toward AI-driven automation solutions purpose-built for end-to-end customer engagement applications. 

What Are The Views Of Leading Members Of The Firm On This –Simha Sadasiva, CEO and cofounder, Ushur, said, “The previous generation of enterprise automation was designed for infrastructure processes. We built Ushur’s AI platform with a different goal in mind: to provide excellent customer experiences at scale and to deliver meaningful interactions that put the customer’s needs at the center. Enterprises have a massive appetite for modernizing the customer experience to maintain their market position. When combined with automation, this unlocks tremendous financial value. Ushur’s CXA cloud delivers on both of these promises. Our success is a direct result of the value created for the enterprise with a focus on the customer experience, which continues to shape our technology, our strategy and our culture.”

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