Allianz Commercial has named Nick Kelsall, who has been with the corporation since 2015, as its new head of motor claims.
Kelsall joined Allianz in the UK in 2015 as a technical claims administrator and has since taken on several roles, including fraud manager and head of insurance claims, with a secondment to head of the motor.
In 2020, Kelsall became the elder global property and casualty (P&C) executive at Allianz Group (Group) in Munich, where he led the creation and commission of a globalised digital fraud solution. He then became part of the Allianz Customer Model (ACM) leadership team, focusing on improving claims procedures and aligning supply chain networks globally. He also led a worldwide team responsible for developing global IT assets that support the claims journey to deliver consumer satisfaction and profitability.
In his new role at Allianz Commercial, Kelsall will replace Ian Kershaw, who will depart the company to pursue other opportunities. He will also report to the head of specialized claims Lee Watts, who commented: “Nick’s previous knowledge of Allianz Commercial combined with his group experience ideally places him to lead technical engine claims and support the wider business as we continue to transform our claims proposition and look to outperform our business plans.”
Kelsall said: “I am fascinated about working back in the UK and leveraging my group experience to support the transformation of claims procedures and propositions with a continued focus on the customer. Technology is bringing about important changes, making this a really exciting time.”
Commenting on Kershaw’s donation to the company, Watts said: “I want to thank Ian for helping us enhance our claims service, as recognised by the Gracechurch marque, which we’ve earned again this year.”
Kelsall’s appointment follows Allianz SE’s announcement of the election of a new supervisory board at its annual general meeting.